warranty
Demo products are covered by a warranty of at least 1 year with the possibility of extension to 2 or even 3 years.
Laptop batteries are covered by a 6-month warranty, unless otherwise specified in the product page information, e.g. 1 year.
In the event of a malfunction during the warranty period, then the device:
A. Repaired Free and shipped with free shipping from our headquarters.
B. It is replaced with a new one in 90% of cases.
If the specific model is not available and in consultation with the customer, it can be replaced with another similar device.
C. In case the customer does not agree with the replacement of his device with another one of the same technical specifications, then a full refund will be sent to the Bank account that he will indicate to us.
The guarantee does not apply in case of:
1. You do not have the original document receipt
2. The damage was caused by accidents, difference or drop in current voltage, bad battery charge
3. The damage was caused by repair or modification of the device's operating system (firmware/bios)
4. The damage was caused by a virus
5. The damage was caused by moisture in the device
6. The silver machine opening safety tape has been removed
More details on the warranty coverage can be found in the accompanying document which is always included in your parcel and with which if you do not agree you must return the product to us the same or next day.
The procedures to be followed are:
Contact our call center at
+30 23310 82180 or by email at info@pc-shop.gr
Send the product (at your own expense) to our repair center to be checked and we will in turn update you on the progress of the device as soon as possible.
For your own convenience, you can send the product to us with boxnow at the lowest possible fee. You will be asked for a mobile phone for sending 6995617400 and a recipient email info@pc-shop.gr
Product returns
You have the right to return the product you purchased from our online store within 14 calendar days. Product returns will not be accepted unless we have been contacted either through the special return form or by phone.
For more information see the leaflet that comes with your device or contact us by phone.